Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. We will only issue a refund for damaged/defective products. If an item is damaged due to the negligence of the customer we will not be able to refund or exchange. If an item is damaged during shipping , we require evidence of this.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: greengoldcbd.uk@gmail.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at greengoldcbd.uk@gmail.com
Shipping returns
To return your product, you should mail your product to:
Green Gold Holistics, 36 Riley House, Headlam Road, London, SW4 8HL.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at: greengoldcbd.uk@gmail.com for questions related to refunds and returns.